Can't Log In? Reset Your Password
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Can Not Log In? We Can Fix That.
Most login problems are fixed with a simple password reset. Follow the steps below — you will be back in your account in under 2 minutes.
Reset Your Password
The fastest way to regain access — works in 5 steps
Go to Forgot Password
Click the button below to start the reset process:
Enter Your Email
Use the same email you signed up with. A 6-digit verification code will be sent to your inbox.
Enter the 6-Digit Code
Check email for the code (it's valid for about an hour).
Not seeing it? Check your spam/junk folder.
Set New Password
Create a strong password:
You Are Back In!
Log in with your email and new password. You are all set.
Common Error Messages
"User does not exist"
The email is not registered. Double-check for typos, try the email you used at signup, or create a new account.
"Incorrect username or password"
Email is correct but password is wrong. Use "Forgot Password" to reset. Also check Caps Lock and try copy-pasting your password.
"Account not verified"
You signed up but never verified your email. Check your inbox and spam folder for the verification link, or contact support@nexprolink.com to resend it.
Login page will not load
Clear browser cache and cookies, try a different browser (Chrome recommended), disable extensions/ad blockers, and check your internet connection.
Security Best Practices
Use a Password Manager
1Password, LastPass, or Bitwarden help you create and store strong passwords securely.
Never Reuse Passwords
Use a unique password for NexProLink. If one site is compromised, your other accounts stay safe.
Turn On Two-Factor Sign-In
Add an extra layer of security — turn on two-step verification in Settings. (It's required automatically for healthcare providers.)
Still Can Not Log In?
If you have tried everything above, our support team is here to help. Average response time: 24 hours.
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