Video Consultations

Join Your Video Call in Seconds

Secure, encrypted video built for professionals — no downloads, no plugins, no hassle.

HIPAA-Grade Encryption

Zero Downloads

HD Video + Audio

Built for Every Type of Consultation

Whether it is a telehealth visit or a business coaching call, the experience is seamless

Licensed Healthcare

Enterprise-grade encrypted video for telehealth. Patients click one button to see their provider — no apps to install, no accounts to create beyond NexProLink.

General Marketplace

Business coaching, tutoring, legal consults, creative direction — any professional expertise delivered face-to-face from anywhere in the world.

Joining Your Session

Four steps — works exactly the same on desktop, tablet, or phone

Go to Appointments

15 minutes before your session, navigate to your Appointments page.

Allow Camera & Microphone

Your browser will request permission. Click "Allow" when prompted.

Accidentally blocked? Go to browser settings to re-enable camera and microphone permissions.

Click "Join Video Call"

Button activates 15 minutes before start. You will see a camera preview to adjust lighting and framing before entering.

✓

You Are In!

Session begins when both parties are present. Use video controls, screen sharing, and in-call chat as needed.

What You Need

Recommended Browsers

Google Chrome (90+)

Microsoft Edge (90+)

Firefox (88+)

Safari (limited features)

Hardware

Webcam (built-in or external)

Microphone (built-in or headset)

Stable internet (5+ Mbps)

Any modern computer or phone

In-Call Features

Video Controls

Camera on/off, switch front/back

Audio Controls

Mute/unmute, select device

Screen Share

Share screen or app window

Text Chat

Messages, links, notes

Troubleshooting

Camera or microphone not working?

Check browser permissions, close other apps using camera/mic, restart browser. See our detailed troubleshooting guide for step-by-step fixes.

Poor video quality or freezing?

Check internet speed (minimum 1 Mbps for audio, 5 Mbps for HD video). Close bandwidth-heavy apps, move closer to WiFi router, or use an ethernet cable.

Using a VPN?

Turn it off before your session — on phone or computer. VPNs can block the video call from loading or cause the join page to hang. This applies to everyone, including patients joining a telehealth visit through a link.

Can hear but cannot see video?

Check if your camera is covered by a privacy shutter, or being used by another app (Zoom, Teams, etc.). Re-enable camera permissions in browser settings.

Ready for Your First Call?

Test your camera and microphone before your session for the best experience.

Joining Your Video Consultation