Understanding Notifications
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Never Miss What Matters
Real-time in-app notifications plus push alerts keep you informed about bookings, messages, payments, and social activity — whether you are a patient, client, or provider.
Types of Notifications
Five categories keep every user type informed
Bookings
New requests, confirmations, cancellations, and session reminders for both providers and clients.
Messages
New direct messages. Tap the notification to jump straight into the conversation.
Social Activity
Likes, comments, and follows on your posts — see who is engaging with your content.
Payments
Payment received, payout confirmations (consultants). Authorizations and refund updates (clients).
System Updates
Account security alerts, new feature announcements, and important platform-wide updates.
How to Access Notifications
Tap the Bell Icon
Top-right of every page. Red badge shows your unread count.
View the Dropdown
Most recent notifications listed chronologically. Tap any to navigate directly.
Mark Read or Delete
Clicking opens the item and marks it read. Use X to remove individual notifications.
Smart Alert System
Loud Alerts
Full push notification with sound for time-sensitive events:
One-on-one booking requests, session reminders, new direct messages
Silent Alerts
Badge-only updates that do not interrupt you:
Group event updates, social interactions (likes, comments, follows)
Common Questions
Why did I not receive a notification?
Verify you are logged in to the correct account. Notifications may be delayed a few seconds. Refresh if the bell icon does not update.
Can I turn off all notifications?
In-app notifications cannot be disabled — they are essential for bookings and payments. Push notifications can be managed in your device settings.
How long are notifications stored?
Notifications are kept for 30 days, then automatically cleaned up. You can delete them manually at any time.
Do notifications work on mobile?
Yes. In-app notifications work on all devices. Push notifications are available on the NexProLink Android app.
Stay Connected
Check your notifications regularly to never miss a booking, message, or payment update.
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