Troubleshooting Guide

Payment Failed or Declined?

Don't worry — most payment issues have simple fixes. This guide covers the top 5 reasons and how to resolve them quickly.

Payments Are Secure

PCI-DSS Level 1

Why Payments Fail

1. Insufficient Funds

Card doesn't have enough to cover the booking amount.

How to Fix:

Check your bank balance

Transfer funds or use a different card

Contact your bank if balance looks correct

2. Bank Fraud Protection

Your bank flagged the transaction as suspicious.

How to Fix:

Call your bank to authorize Stripe charges

Verify the transaction with fraud department

Try again after bank approval

3. Expired Card

The card has passed its expiration date.

How to Fix:

Check expiration date (MM/YY) on your card

Update to your new replacement card

Remove expired card from saved methods

4. Incorrect Card Details

Card number, CVV, or expiration entered wrong.

How to Fix:

Verify 16-digit card number (no spaces)

Check 3-digit CVV on back (4 for Amex)

Confirm billing ZIP matches card statement

5. International Card Restrictions

Your bank blocks international or online transactions.

How to Fix:

Contact bank to enable international payments

Verify card is enabled for online purchases

Try a different card from another issuer

How to Update Your Payment Method

During Booking

1Click "Use different payment method"
2Enter new card details
3Complete booking

Saved Cards

1Check "Save this card" during checkout
2Or select a previously saved card
3Remove expired cards from your list

Payment Went Through But Session Cancelled?

Automatic Refunds

If a consultant cancels, you receive an automatic 100% refund. Processing time depends on your card issuer.

Credit Cards

5-10 business days

Debit Cards

5-10 business days

Accepted Payment Methods

Credit Cards

Visa, Mastercard, Amex, Discover

Debit Cards

All major Visa/Mastercard debit cards

Card Payments Only

Visa, Mastercard, American Express, Discover

Payment Still Not Working?

Contact support with the following info and we'll resolve it quickly:

Last 4 digits of card

Error message shown

Screenshot (hide sensitive)

Booking amount

Average response time: 24 hours | Never send your full card number

Payment Failed or Declined