Profile Changes Not Saving
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Profile Changes Not Saving?
Most profile update issues are resolved in under a minute. Follow this guide to fix saving, caching, and photo upload problems.
Common Profile Update Issues
Forgot to Click Save
The #1 reason. Changes are not saved until you click "Save Changes" or "Update Profile" at the bottom of the form.
Browser Cache Showing Old Data
Profile updated in the database but browser shows cached data. Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac).
Photo Not Uploading
Max 5 MB, JPG/PNG/GIF/WEBP only, minimum 200x200px recommended. Compress large files at TinyPNG.com before uploading.
Check You're in the Right Mode
Some profile fields only show in Consultant mode. If a field is missing, check your mode toggle in Settings first.
Step-by-Step Update Process
Go to Your Profile
Profile icon in top navigation → "View Profile"
Click "Edit Profile"
Top right of your profile page or below your photo
Make Your Changes
Update name, bio, tags, location — all optional except Name
Click "Save Changes"
Do NOT navigate away before saving. Look for green success message.
Verify
Refresh the page (F5). If old data shows, hard refresh with Ctrl+Shift+R.
Advanced Troubleshooting
Force database sync
Log out → clear browser cookies → log back in → check profile. This forces fresh data from the database.
Check for JavaScript errors
Open developer console (F12), click Console tab, try updating profile, and look for red error messages. Screenshot errors and send to support@nexprolink.com.
Try a different browser
Extensions can interfere. Try Chrome Incognito, Firefox Private, or Safari to rule out browser-specific issues.
What Can You Update?
Editable Fields
Cannot Change
Still Can Not Update?
Contact support with the field name, error message, screenshot, and browser name.
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