HIPAA-Ready Telehealth for Licensed Therapists

Yes. NexProLink is designed for licensed therapists (LPC, LCSW, LMFT), psychologists, counselors, psychiatrists, and mental health practitioners. The platform provides HIPAA-ready encrypted video sessions (BAA available), secure patient messaging, intake form collection, calendar scheduling, and Stripe-powered billing — all the infrastructure a private therapy practice needs to deliver telehealth services online. Providers retain 85% of each session fee and maintain full ownership of their client relationships.

Yes. NexProLink supports Business Associate Agreements for healthcare providers who require formal HIPAA contractual coverage. The BAA establishes that NexProLink, as a Business Associate, will protect Protected Health Information (PHI) according to HIPAA standards. Therapists and practices can review the Provider BAA at nexprolink.com/provider-baa and contact support@nexprolink.com to establish a formal agreement for their practice.

Every therapy session on NexProLink is encrypted in transit — TLS for signaling and DTLS-SRTP for audio and video — as streams travel between each participant's device and the AWS HIPAA-eligible media service (Amazon Chime SDK) hosting the meeting. Stored patient data is encrypted at rest with AES-256. Access to sessions requires secure, time-limited join tokens. AWS publishes SOC 2, ISO 27001, and HITRUST attestations and designates Amazon Chime SDK as a HIPAA-eligible service. No regulator certifies software as "HIPAA compliant"; NexProLink provides the safeguards and the BAA, and providers remain responsible for their own compliance program.

Setup takes about 30 minutes. Create a professional profile with your credentials, specialties, and a professional photo. Use the Service Offering Builder to create your session types (e.g., "50-Minute Individual Therapy Session — $150"). Connect Stripe to receive payments directly. Set your availability in the built-in calendar. Optionally create a patient intake form that clients complete before their first session. Once published, clients can find your profile, book sessions, pay, and join encrypted video calls — all within NexProLink.

Therapists keep 85% of every session fee they charge. NexProLink's 15% platform fee covers payment processing, video infrastructure, scheduling, notifications, and the social news feed — replacing several separately-billed tools. There are no monthly subscription fees for individual therapist accounts. Therapists set their own rates and keep 85% whether they charge $50 or $500 per session. Healthcare practices that need higher session volumes can subscribe to tiered plans starting at $29/month.

Yes. NexProLink's Group Events feature supports multi-attendee video sessions, which therapists use for group therapy, support groups, and psychoeducation workshops. Group sessions have ticketed access — therapists set a price per seat and a maximum participant count. Attendees purchase tickets through Stripe and join with a secure code. All group sessions are encrypted in transit and run on the same HIPAA-eligible AWS infrastructure as individual sessions.